Frequently Asked Questions

BUSINESS HOURS AND LOCATION

  1. 1. What is your location and business hours?
    Our head office/ show room/ warehouse is located at 121 Bradwick Drive, Unit 2, Concord, ON (hwy 7 & Dufferin). Our business hours are Mon ~ Fri: 9:00 ~ 17:00. Sat, Sun: by appointment, please click Contact us.
  2. 2. Do I need an appointment before visiting?
    You are welcomed to visit us at any time during our business hours from 9-5pm. However, in order to provide the best service to our customers, we strongly recommend scheduling an appointment.
  3. 3. Where do you operate?
    We operate out of Concord and Richmond Hill. We have two locations. 121 Bradwick Drive, Unit 2, Concord, Ontario, L4k 1K5 and 9225 Leslie St., Unit 5, Richmond Hill, Ontario, L4B 3H6

PAYMENTS AND DELIVERY

  1. 1. What is your payment policy?
    We accept cash, Mastercard, VISA, certified checks, and wire payments. Terms are C.O.D. until credit is approved. You may contact our office for a credit application.
  2. 2. Can I get a quote through a phone call?
    We apologize that we are not able to quote projects over the phone. However, simply send or fax us your plans or detailed requirements, and we will be happy to provide an estimate for you.
  3. 3. Do you have a price list?
    We normally do not provide price list to anyone. However, you could describe your detailed needs, and we are pleased to quote upon your individual requests.
  4. 4. Do you deliver?
    Yes, We have combined with national moving companies to deliver our products regionally. If we are shipping outside of the Ontario area, we can arrange delivery via common carrier. An extra delivery fee will be charged depend on different destinations.

INSTALLATION AND ORDERING

  1. 1. Do you install?
    We do not provide installation services. But we could recommend some professional interstellar to you after supplying our products.
  2. 2. How much does a pallet of stone weight?
    Our pallets range from 2,000 to 3,000 pounds. The average of our products are packaged in 2,200 pounds (1 ton) pallets. All of weights are approximated.
  3. 3. What are minimums for container ordering?
    Around 46,000 pounds.
  4. 3. What if I cannot meet the minimum order?
    In this case, you can contact our sales representatives, and we will refer you to a dealer in your area.
  5. 5. Where can I see your products?
    We have whole samples in our showroom, and we have dealers setup in different areas where also stock our products. In addition, we have standard samples upon requests.
  6. 6. Where are the products come from?
    Most of our natural stone products are imported from Asia.
  7. 7. Do you have all of your products in stock?
    For building and landscape stone , we usually do not stock big amount of products. However, we can take special orders. We only stock LuxeStone items.
  8. 8. How long time it will take for an order?
    The special orders are usually take about 45 ~ 60 days.
  9. 9. Do you provide customization to your products?
    Yes. We provide fully customization service of our product base on your special requirements.

RETURNS AND DEALERS

  1. 1. What is your return policy?
    For our stocked items, we will accept only full, sealed and unopened carton boxes for returns. Returns must be claimed within 10 days after receiving the products. All returns are subject to a restocking charge of 20% of invoice price. However, we will not accept any returns on sale merchandises, seconds, mill runs, special order materials, adhesives grouts, or cut length of materials.
  2. 2. Where are your dealers located?
    For more information about our dealers, please Contact us.
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